Support
Questions, bugs or a shoot that didn't come out right? A real person reads every email.
Common questions
What do I need to run Circle Take?
A Mac with Apple silicon (M1 or later) running macOS 14 or later, and about 4 GB of free space for the speech model.
Why does it download a speech model?
Circle Take transcribes on your Mac instead of sending your audio to a server. That needs a speech model, about 3.1 GB, downloaded once. Click Download on the home screen. Your Mac stays awake while it downloads.
How should I set up the project folder?
Any layout works. Circle Take looks through every folder inside the project for camera clips (.mov, .mp4, .mxf and others), recorder audio (.wav, .aif) and scripts. It skips renders, proxies and caches, and you can uncheck anything it gets wrong before you run.
Which script formats does it read?
Word (.docx and .doc), .rtf, OpenDocument (.odt), PDF and Final Draft (.fdx). If your script lives outside the project folder, use Choose Script… in the project view.
Where do the results go?
Into a CircleTake folder inside your project, one folder per shoot. Running again replaces what's in that folder. The Done screen lists each file with a Show or Open button.
Which editors can open the XML?
Premiere Pro (File, Import). The XML is in the Final Cut Pro 7 format, which DaVinci Resolve imports too.
What's free and what's in Pro?
Free: sync and transcripts, with a synced timeline for your editor. Circle Take Pro adds Selects, Lines and First drafts, and needs a script. Pro is a one-time purchase with no subscription.
How do I restore Circle Take Pro on another Mac?
Sign in with the same Apple ID, then click Upgrade to Pro in the toolbar and choose Restore Purchase. Restore Purchases is also in the Circle Take menu.
How do I get a refund?
Purchases go through Apple, so refunds do too. Request one at reportaproblem.apple.com.
It says a project isn't connected.
The drive or NAS it lives on isn't mounted. Connect it and click Try Again. If you moved the folder, click Choose Folder… and pick it again.
It says it can't read the folder.
macOS needs your permission again for that folder. Click Choose Folder… and select the project folder.
It found no camera clips.
Check the "Found but skipped" list on that screen. Blackmagic RAW (.braw) and RED (.r3d) files can't be read; export proxies and point Circle Take at those.
Some clips use the camera's sound instead of the recorder.
Circle Take couldn't match those clips to the recorder audio, usually because the recorder wasn't rolling or the clip is very short. They stay in the timeline with their own sound, and the Done screen names them.
It stopped with an error.
Click Show Log on the error screen and email us what it says, along with what you were doing.
Privacy
Circle Take doesn't collect any personal data. Your footage stays on your Mac. Read the privacy policy.