Troubleshooting

Find the message you're looking at.

“isn't connected”

The project's drive or NAS isn't there. Connect it, then click Try Again. If the folder moved, click Choose Folder… and pick it again.

“Circle Take can't read” a folder

Circle Take lost access to the folder. Click Choose Folder… and pick it again.

“No camera clips here”

• Look at the “Found but skipped” list. It says what was left out and why, for example renders, proxies, or Blackmagic RAW and RED files.
• Blackmagic RAW and RED files can't be read. Export proxies and use those.
• Rescan after you add files, or click Choose Another Folder….

Clips use camera sound

On the Done screen, Needs a look lists clips that couldn't be matched to the recorder. They stay in the cut with the camera's own sound. Clean scratch audio on every camera gives the match more to work with.

“Circle Take couldn't finish”

The run stopped with an error. Click Show Log, then Copy, and email the log to us. Back returns to the project so you can try again.

The speech model

If the download fails, click Try Again. Show Log has the details.